Orders received between Saturday September 8th and Tuesday September 11th will be processed starting from Wednesday September 12th

Returns and Refund

If for any reason one or more products purchased through the site should not be to your liking, you can avail of the Right of Withdrawal, no later than the term of 14 (fourteen) days from the date of receipt of the goods. We wish to remind you that you are responsible for return expenses.

To make a return click on My account, select the item "Make a return" then click on "Proceed with the return" and select the order and the items you wish to return, indicating the reason for the return.


  • Fill out the return form you found in the package to allow us to process your return quickly. If you have lost it, you can download it from the Returns section of your Account
  • Insert the packaged product, close the package and make sure it is properly sealed.
  • Send the package to Intelsis S.r.l. via del Cottanello 13, 00158 - Rome (RM) Italy
  • We recommend that you keep proof of shipping until you receive confirmation of return by e-mail.
  • For more information, see the Conditions of Sale section.