Returns and Refund

If for any reason a purchased product is not to your liking, you can return it within 14 days from the date of reception in its original condition and packaging. Please note that return expenses will be at the client’s charge.

To return a product, click My account, select "Make a return" then click on "Proceed with the return" and select the order and the items you wish to return, indicating the reason for the return. Alternatively, you can send an email to - we will reply within 1-2 working days


  • Fill out the return form you received together with the package to allow us to process your return quickly. If you have lost it, you can download it from the Returns section of your Account
  • Insert the product in their original packaging, close the package and make sure it is properly sealed.
  • Send the package to Intelsis S.r.l. via del Cottanello 13, 00158 - Rome (RM) Italy
  • We recommend that you keep the proof of shipping until you receive a confirmation of return by e-mail.
  • For more information, see the Conditions of Sale section.